In the conventional operation by Soloel, various settings, such as the presence or absence of a link to the human resources and accounting systems and the operation of the approval flow, differ depending on the workflow of the user company. Therefore there were problems such as that while the person in charge was fixed for each user company, there were issues for which the operations depended on individual skills.
BELLSYSTEM24 analyzed this business process by subdividing it into 28 operations and derived a proposal for operational improvement. By organizing the knowledge of the maintenance methods for multiple masters, such as the “catalog master,” “customer master,” and “company master,” and centralizing their management, we have improved work efficiency, thereby increasing productivity by 10.8% per year.

Furthermore, subdividing the business process into 28 operations, such as “organization operations,” “contract-related operations,” and “catalog management operations,” made it possible to assign communicators to appropriate positions. This has enabled efficient and accurate business operations, and has also been effective in terms of human resource development by clarifying communicators’ skill maps and skill paths.
“At our regular monthly meetings, each communicator reports on his/her skill improvement information and training schedule, so we can understand the roadmap for the future and can leave the operations to them with peace of mind,” said Mr. Takahashi of Soloel.

The establishment of skill maps enabled detailed training, and now, eight years after the start of the operations, more than half of their communicators, who are high performers, are long-term employees.

The main reason why we have been able to improve the efficiency of business operations and enhance the skills of communicators is the utilization of BELLSYSTEM24’s knowledge and operation methods cultivated through a wide range of operations for over 1,000 client companies. At regular monthly meetings, 73 improvement proposals have been made over the past four years to address various issues, and we are continuously working to improve operational efficiency.

Since 2019, we have been expanding the scope of our work, including system implementation support for new companies and the preparation of monthly usage reports for the system user companies. Our communicators participate in regular review meetings together with Soloel leading up to the implementation of the system by the user company, acting as an important partner.

"We ask BELLSYSTEM24 communicators to participate in our review meetings because they are familiar with our SOLOEL Purchasing System and its related business operations,” said Ms. Furuta of Soloel. Previously, Soloel had to hire staff on a spot contract basis and train them from scratch for each new project, but by using BELLSYSTEM24’s BPO, the company has become able to improve its operational efficiency and productivity.

When we first contracted this operation, it was only master information maintenance for 11 companies using the SOLOEL Purchasing System, but now the number has increased to 35 companies and the BPO has expanded to include other operations. “BELLSYSTEM24’s support is essential for our growth. We would like to continue to move forward together with them while receiving various suggestions,” said Mr. Usami of Soloel.