We support to formulate contact center strategy by offering varias values: model of touchpoint and omnichannel strategies, realization of CX improvement, and intermediate-term roadmap.
TBD Contact Center Starategy
No Put Off but Vision the Action Plan to Reform
Formulate intermediate-term roadmap with IT and Solution Implementation
We implement benchmarks for target businesses based on our experience. Our analysis of external environment survey and customer journeys in reference to various trends and any given condition coordinates a set of compilation information.
We grasp the situation and capture the issues and problems by analyzing quantitative data and questionnaire survey for customer support agenets, supervisors, and related personnel in involved departments.
We offer outputs for target purposes with an established policy for improvement backed up by discussion to organize improvement opportunities, and propose an identified plans on demand such as grand design for contact center, model of road map, cost-benefit estimate, and RFP.
