The implementation of integrated CRM system organizes related content, and collaborates both internally and externally with the core system,"Salesforce Service Cloud ", to advance operations, achieve omni-channel support, and facilitate self-help solutions.
Specialized Agile Methodology for implementation in Prototypical Environment
Chorus of System implementation and Operational and Contents Designing
seamless coordinate from Introducing Project-team to Customer Success-task force
In our assessment of problems of conventional model of developtment with Waterfall method which may cause an bottleneck on optimization brought discrepancies between operation and system in contact center. Our specialized Agile method for implementation enables to make a new process involved stakeholders in all phases of discussions with full use of business consulting methods and maximum use of standard functions, and to accelerate information linkage with exterior on multicloud by minimizig the development of additional functions and system integration and by acquiring merits of optimization for the future.
We advance projects with our specialized Agile method in prototype environment with maximum use of standard functions, involvement of stakeholders, and flexibility towards future operational changes.
We offer CRM implementation in parallel with execution of operational improvement reform to advance concurrent maintenance of content including both internal knowledge and external FAQ.
We optimize the operational applicability by taking over critical issues and results of incomplete implementation phase and linking them seamlessly to Customer Success.
