Based on the conventional knowledge and designs of contact centers，we offer outsourcings or support in light of current features affected by the ongoing trend of Work System Reform in the medical field for operations in receptions and back-offices in medical institutions，clinics，etc.，operational assessments for visualization of issues and work efficiency，and DX of operations.
Operational Stabilization with its Simplification，Generalization，and Job Retention
Improvements on Telephone Switchboards，Phone Appointment Receptions for Health or Medical Examinations，and Intermediaries to Related Departments.
Implementation of DX and IT Tools for Work Efficiency
We visualize clients' assignments in their medical institutions and clinics through our operational diagnosis and assessment，and offer support from identifying solutions for their operational improvement to formulate their actions.
We offer a variety of outsourcing services，including call receiving，appointment receptions for health or medical examinations，examination recommendations，medical receptions，health checkup support，and hospital clerks，and patient care follow-ups such as health and manipulation guidance by nurses and dietitians.
We offer total support of DX solutions from their proposal to implementation，such as Chatbot and AI-OCR (automatic reading and digitization of paper-based information) premised on standardization of format on FAX and others，for operational optimization in medical institutions to achieve efficiency in communications with appointment receptions，patients，and other external parties.
Implementation
Interviews by our consultants about clients' current assignments.
Designing Operational System
For efficient operation，we consolidate systems by deploying on organization line for normal functions，and on fastest contact to sites for emergency，and clarify job responsibilities for each roles (execution manager，operation manager，supervisor，and agent).
Staffing
We recruit and secure appropriate human resources by making an overall evaluation of their skills，years of experience，motivations，stress resilience，and communication ability.
Preparation for Manuals and Procedures
We offer visualization of operations by standardizing them with established procedures and manuals.
Training
Our backup system of improving working environments offers continuous operational training both before and after operations start to develop agents' skills.
