Up-sell / Cross-sell

We support clients' new customer acquisition with our expertise cultivated in various business operations.

Do you have any issues like this?

  • Issue1

    Upselling for Existing Customer

  • Issue2

    Improvement of Customer Satisfaction

  • Issue3

    Retention of Acquired Customer and CLTV(Customer Lifetime Value) Miximization

Service overview

We assist to maximize sales of clients through preliminary analysis of data, appropriate targeting, and designing of communication touchpoint with target audience.

POINT1 Strategic Outbound

We increase the contact rate with approvers with strategic combinations of touchpoints of direct mails, e-mail newsletters, and follow-up calls.

POINT2 Talk Scripts according to Customer Types

We formulate talk scripts and tools according to clients' assignments and run a training program for their agents. We also accomplish continuous upgrades for optimal operation in response to the voices of corresponding agents and end users.

POINT3 Advancement of Sales Efficiency through Data Mining

We predict actual purchase from target score generated by data mining, propose approach channels appropriate to scores, and put them into practice.

Flow of use

  • Analyze the target data

    We offer trend analysis of the acquisition rate on the target list.

  • Formulate a promotion plan

    We propose the methods of optimal promotion and acquisition measures according to the analysis results.

  • Business construction / training

    We design operations and train communicators based on the content agreed upon with the client company.

  • Acquisition execution

    We execute the established operations and report the results and factors.

  • Tuning

    We tune to the appropriate form and encourage changes to the optimal form according to the operational results.

FAQs about solutions and services

  • How long does it take to start the operation?

    It depends on the scale and difficulty of the operation, but in most cases, it takes about three months.
  • Does it require a special system or technology?

    Special systems may be used depending on the operation. We can also arrange for CRM and other systems.
  • How much does it cost?

    It depends on the scale, difficulty, and scope of the operation. Please feel free to contact us first.
  • Want to know details including past case studies

    Similar services are also available depending on the nature of the operation. Please feel free to contact us first.

Related case studies

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