Outbound Services

Our wide range of outbound call services offer such as polls, customer satisfaction surveys, reminders, follow-up calls, and NPS🄬 surveys upon clients' needs.

Do you have any issues like this?

  • Issue1

    Customer churn prevention utilizing follow-up calls.

  • Issue2

    Efficient payment overdue reminder using utilizing data analysis.

  • Issue3

    Phone surveys such as polls, satisfaction surveys.

Service overview

We build and operate the most efficient outbound call system merging data analysis and call center management expertise.

POINT1 Reminder calls to customers

We make Follow-up calls to customers who have not registered their payment method after subscribing to the service to deter churn within a certain period of time.

POINT2 Thorough analysis and task division improve the efficiency of collecting overdue payment.

We build an efficient and effective reminder system by analyzing easy ways to contact end users, and creating call flows and efficient list, and dividing the process tasks before and after the call.

POINT3 We can meet and respond quickly to short-term survey calls.

We collect and analyze the necessary sample data in a short period of time by leveraging abundant number of offices and agents.

Flow of use

  • Preliminary interview

    We interview you about your visions and goals.

  • Confirmation of target volume

    We estimate the number of calls and hours of operation required to achieve the goal to present you.

  • Formulation of the operation plan and operation flow

    We create the structure and operational flow necessary to achieve the goal,and have discussion to reach a consensus with the client.

  • Operation

    We implement what has been agreed upon.

  • Reporting of results and suggestions for operational improvements

    We report the operation status and survey results, and make proposals to achieve the goals.

FAQs about solutions and services

  • How long does it take to start the operation?

    It depends on the scale and difficulty of the operation, but in most cases, it takes about three months.
  • Does it require a special system or technology?

    Special systems may be used depending on the operation. We can also arrange for CRM and other systems.

  • How much does it cost?

    It depends on the scale, difficulty, and scope of the operation. Please feel free to contact us first.
  • Want to know details including past case studies

    Similar services are also available depending on the nature of the operation. Please feel free to contact us first.

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