Operational Consulting

We help improve contact center operations. Leveraging our operational knowledge as an outsourcer, we offer a wide range of services, from visualizing operational issues to formulating specific counter-measures.

Do you have any issues like this?

  • Issue1

    Figure Out What is the issue in our Contact Center Operation

  • Issue2

    Get an actual solution to a specific problem

  • Issue3

    Provide Solutions and Support their Implementation

Service overview

We systematize our knowledge cultivated through various operational achievements and offer extensive consulting services.

POINT1 Approach Toward the Goal

We detect tasks comprehensively as reference to both our ideal model of contact center and clients'current status and expected value.

POINT2 Substantial Methodology(Standard Framework)

We detect qualitative and quanttitative tasks of the current contact center setting from the standard framework of consulting.

POINT3 Effective Business Improvement Plan

We offer action plans with countermeasures that reflect the latest trends and methodologies, as well as our knowledge learned from operational experience.

FAQ about Solution Services

  • How long does an operational consulting project take?

    It takes two half to three months in standard,but the length of the period varies in accordance with your purposes and needs. Please feel free to contact us first.
  • Do you need to site visit?

    We conduct an on-site survey to check the state of the operational line of flow and actual screen of systems as a basic procedure to take the shape of target problems in accordance with your purposes and needs. Please feel free to contact us.
  • How many man-hours does it take?

    We ask for your participation in regular meetings once a week for about one hour,support during site visits,questionnaires (about 15 minutes),and interviews (about 30 minutes). Please feel free to contact us as customization is possible depending on the case.

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