DTC Marketing Support

We receive responses to DTC (Direct to Consumer) ads and increase willingness of potential patients to see a doctor.

Service overview

We receive inquiries in response to DTC ads,measures the effectiveness of DTC ads,and increases the willingness of potential patients to see a doctor.

POINT1 Accurate business design

Supervisors with extensive experience build an optimal reception system in accordance with the advertising media,submission plan and incoming call forecast based on their understanding of diseases and patient characteristics

POINT2 Communication to increase patient willingness to see a doctor

Highly skilled agents handle the phone inquiries to resolve various questions of potential patients and increase their willingness to see the doctor.

POINT3 Information provision to support marketing activities

We collect information useful for measuring the effectiveness of DTC (Direct to Consumer) advertising and sales activities upon call support for end-users and provide client companies with them.

FAQs about solutions and services

  • Quality and information security initiatives

    Our pharmaceutical-related business has established a quality management system based on the concept of ISO 9001,the international standard for quality management systems,and was one of the first in the CRO industry to obtain ISO 9001 certification in 2001. Even after obtaining certification,we have continued to pursue “reliability” for more than 20 years,and we have a proven track record of success. In addition,considering the importance of the information we handle,we also thoroughly implement information security management and personal information protection under our information security policy and personal information protection policy,and have obtained ISO 27001 certification. We are committed to continuous review and improvement in order to provide reliable and appropriate quality at all times. See here (https://solution.bell.co.jp/en/solution/medical/Information) for details.

Related case studies

Related services