Emergency (recall) Contact Center

We provide one-stop services ranging from advice on handling of various crises, such as recalls and information leaks, to advance preparation and actual response support.

Do you have any issues like this?

  • Issue1

    Immediate set-up of help desks for recalls

  • Issue2

    Immediate set-up of help desks handling information leaks

  • Issue3

    Immediate set-up of high quality contact center handling urgent events

Service overview

Now crisis risks, such as product recalls due to defects, has increasingly huge impacts on business costs. In addition, the spread of information by individual people via social media has the potential to degrade corporate brands and affects business activities.

POINT1 We develop practical operations in a short time

Operations building takes short period of time by building the operation with packaged contents.

POINT2 Human and physical resources

Our contact centers in major cities across the country makes it easy to secure phone lines and agents.

POINT3 Business know-how

Experienced specialists design business operations based on abundant past case studies.

Flow of use

  • Advisory service

    We run simulation on call flows and costs after organizing the requirements for crisis handling in advance

  • Advance Preparation Support

    We support various advance preparations such as telephone line set-up, organizing logistics for product pickup, design of contact center and website, CRM system.

  • Crisis Support

    We offer one-stop service for the emergency (product recall) handling, such as notification, telephone support, product collection or inspection, follow-up.

FAQs about solutions and services

  • How long does it take to start the operation?

    It varies depending on the scale and difficulty of the work, while starting up within a few days is possible according to the situation. Please feel free to contact us.
  • Does it require a special system or technology?

    Special systems may be used depending on the operation. We can also arrange for CRM and other systems.

  • How much does it cost?

    It depends on the scale, difficulty, and scope of the operation. Please feel free to contact us first.
  • Want to know details including past case studies

    Similar services are also available depending on the nature of the operation. Please feel free to contact us first.

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